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235 Mountainlands Dr, Orem, UT 84058

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"Everyone I had contact with at Western Heating and Air was kind, thoughtful, and very knowledgeable. The service was impeccable and I am so glad I found you. This was my first interaction with Western Heating and Air, and I will always call you from now on. Thank you for being a great company to work with. Mike, my technician, was very helpful. I knew he understood the problem I was having..."
~ Charlotte B. | 07/23/14

Preventing a Furnace Breakdown

Posted on November 24th, 2020

Preventing a Furnace Breakdown

When winter rolls around, keeping that furnace running is going to be a top priority as the outdoor temperature falls. No one wants to live without heat in the chilly Utah winter! Keeping your family safe and comfortable is one of your priorities, so here are some tips from Western Heating and Air for making sure you’re not faced with a furnace breakdown this winter:

 Clean or replace filters 
Dirty filters will cause your fan to work harder to push air throughout your house. Replacing filters regularly will help prevent a fan from overworking and breaking down.

 Blower motors 
Dirty blowers also have to work harder to push the same airflow. Motors can burn out if not maintained. Start with a visual inspection to make sure there’s no sign of rust or debris. Check the fan belt to make sure it’s not too loose. If the blower makes noise when it’s on, call a professional to do a more thorough inspection.

Preventing Furnace Breakdown

Clean your burners to make sure they work at maximum efficiency. Observe the flame color, which should be blue. A yellow flame indicates poor combustion producing toxic gases like carbon monoxide. Verify that all burners are working and have faulty burners replaced.

 Heat Exchangers 
When a furnace burns gas, the heat is transferred to the air blowing throughout your house using a heat exchanger. Over time, this component can corrode, placing you at risk for flue gases entering your home. Do a visual inspection for signs of corrosion and if you see evidence of holes or cracks, call in a professional to replace it immediately.

Make sure your furnace comes on and responds when you turn your thermostat up or down. It should come on when you increase the setpoint above the room temperature and should turn off when the temperature reaches the desired set point. A furnace that fails to come on and off when needed can also have a faulty onboard control system. Have a technician look at both your thermostat and the furnace itself.

 When to upgrade 
There will come a time when maintenance and repair won’t be enough to keep from a furnace breakdown for the entire winter season. Consider upgrading if gas usage climbing despite milder weather or efforts to use less heat or if you find yourself spending more and more time and money on repairs.

Give us a call at 385-273-3200 to keep your furnace in shape so you don’t have to face a freezing night this winter! Utah’s Most Wanted Techs at Western Heating & Air Conditioning are ready and anxious to help. Visit us online at westernheatingair.com to learn more.

Posted on November 19th, 2020

This year it seems more important than ever to be thankful for the blessings in our lives. The world doesn’t look quite like it did last Thanksgiving! As Ryan and I consider the many ways we have been blessed at Western Heating and Air this year we can’t help but consider our family, friends, employees, and, of course, our loyal customers!

When Ryan and I purchased Western Heating and Air in 2007 there was no way we could have expected the difficulties of the recession only a year later. We were overwhelmed with the challenges of raising a young family and running a small business! A lot of people all over the nation experienced some hard times. Sometimes gratitude was all that kept us sane! Now we look back and find that the lessons we learned twelve years ago are helping us now in another difficult year. 

Family and Friends

Our family and friends have been a great blessing to us. We both grew up on farms that taught us the values of honest work and integrity. Ryan’s father even inspired our famous Red Handkerchief promise. Our friends have always been essential parts of our growth and support, and we wouldn’t be who we are today without our incredible kids!


Western Employees

Our Western Heating and Air team!

Western Heating and Air remains one of the most fulfilling parts of our lives. Providing a way for our employees to take care of their families and grow professionally is truly an honor! We consider each employee to be a special part of our family.

We’re grateful for the excellent work that our technicians provide each day for our customers. They have passionately adopted our Red Handkerchief Promise and they perform their best work every single day. To have technicians that care about their work as much as we do is no small blessing! 


Finally, we would be nothing without our customers! Several of them have been with us since the beginning of our journey and have also become part of our family. We are very grateful for their loyalty and trust. Our technicians meet new customers each and every day, and we strive to share our gratitude with exceptional customer service every time. 

Final Thoughts

Writing these words of gratitude makes my heart swell! This Thanksgiving is particularly special for us as many lives have been uprooted and changed by the pandemic. Ryan and I want to express our deepest gratitude to each and every individual who is part of our ever-growing Western family. Our relationships are truly the most important things in our lives. 

To join the Western Heating and Air family, so we can serve your family, please give us a call at 385-273-3200 or visit westernheatingair.com

Happy Thanksgiving! We’re thankful for you!

Posted on November 15th, 2020

Are you in need of prepping your heater before the winter air blows in? Do you want to have your heater serviced or inspected, but hesitant because you’ve been burned by an HVAC service before?

If so, then you need to look into what you should expect when a proper heating service arrives at your home. Doing so can help you find the perfect fit for your needs. That way, you will have more peace of mind heading into the colder winter months.

See below for what you can expect when you hire a reputable Utah heating service in Salt Lake.

1. Timely Repairs or Inspections

Winter is just around the corner, which means there is no time to waste when it comes to having your heater inspected. 

Whether you’re scheduling the service to come in for a preventative inspection or to have a few repairs done, you should be able to expect timely service. 

That timely service is two-fold. First, they should arrive at or before the time that they are scheduled for your repair. If another repair is holding them back, they should have the decency to call and let you know.

Second, the repair/inspection shouldn’t take very long at all. Depending on what needs to be performed, they could be in and out in under an hour, putting no strain on your schedule for that day.

If you’re wondering whether a certain Utah heating service is as efficient as they say, be sure to check the online reviews. This can help you see the service from a previous customer’s point of view.

You can also call and ask the service for references. They’ll be glad to point you towards satisfied and loyal clients to give you details about their experience with the trusted Utah heating service that they use.

2. Knowledgeable Input

Maybe you have a few questions about your heating system that you’ve been meaning to ask. Perhaps you have some concerns about certain sounds the heater makes or the lack of heat inside your house.

The Orem heating service that you contact should be willing and able to answer all of your questions. They’ll have the experience and know-how to inform you of what to do, what to expect, and common signs that the heater is experiencing some difficulties.

They can also identify any potential problems with your system. Before any repair, they’ll perform a quick analysis to make sure everything else is working as it needs to. If not, they will alert you to it and offer a solution to the problem.

Remember, the Utah heating service’s goal isn’t to pressure you into spending any more than you have to. We just want to make sure you’re able to rely on your heater in the long run.

Even if the issue isn’t pressing, the heating service will make you aware of the situation and what to do if it occurs. Orem can get really cold in the winter, so you’ll want to get it repaired right away.

3. Proper Business Insurance

Business insurance is a must-have for the heating service that you hire (or any service you hire to work on your house, for that matter). 

If you hire one that doesn’t have insurance in place and something happens on the job, you could be the one that’s held financially responsible since it occurred on your property.

Make sure to ask any Utah heating service that you talk to whether or not they have insurance before you set the time of the appointment or pay them a cent. If they admit that they don’t or seem sketchy about it, cross them off your list.

A trusted service will have liability insurance and workers’ compensation policies, among others. These are to protect you as the customer, as well as their company and their workers. No heating service worth their name would be caught without it.

4. Cost-Efficient Pricing

We get it. No one wants to spend money on their HVAC system unless it’s necessary to do so. 

But consider this: by scheduling frequent check-ups throughout the year, you can avoid spending thousands of dollars on repairs and replacements down the line. 

By having regular inspections, you can make sure that you don’t have any other necessary repairs. If something is spotted, the service will offer you as many options as possible to keep the cost down. 

You shouldn’t have to sacrifice your wallet to get timely and efficient heating repairs. Find the right service for your needs.

5. Trustworthy Warranties

Even the best heating repair services can experience some difficulties. If a service is truly confident in their service level, they’ll be happy to offer you a warranty.

Make sure to ask about the details of the warranty before you hire them. How long does the warranty last? Does it change depending on the services performed? How can you redeem the warranty? What’s the turnaround time for that? 

Ideally, you want a warranty from both the service and the manufacturer of the HVAC system itself. That way, it can be replaced by the manufacturer if there’s a defect with the one you’ve had installed.

Contact a Trusted Utah Heating Service Today

Now that you’ve seen what you should expect when you hire a trusted heating service in Orem, Utah, be sure to use these to your advantage. 

Be sure to visit our blog for more articles to help you understand your furnace like how to replace the furnace filter, the trick to keeping your house warm, and so much more.

For any other inquiries that you may have, please reach out and schedule a service for us to come help you with any of your heating issues.

Technician is checking air conditioner

Posted on November 10th, 2020

Four Dangers of Waiting to Call for Your Furnace Repair

When it’s cold outside, there’s nothing quite like coming into a home that is warm and comfortable on the inside.  Even if a winter storm is raging, you can relax! You’ll know that you’re protected from the elements as long as your furnace works properly. However, when your furnace stops working, your home may no longer be the haven you need it to be. At Western Heating & Air Conditioning, we know how vital your furnace repair is for avoiding severe dangers that can put you, your home, and your family at risk.

Fire Hazards

You’ll be forced to use alternative heat sources if you delay getting your furnace repaired.  Candles, generators, and stovetops can be fire hazards if used to heat a home and are not appropriately handled.  If used as the only heat source, even space heaters can be dangerous.

Carbon Monoxide Poisoning

Portable generators and other heating sources can also carry the threat of causing carbon monoxide poisoning. Besides, furnaces that haven’t had routine maintenance and aren’t adequately ventilated can cause dangerous carbon monoxide levels to accumulate. Equipment older than ten years is especially prone to cracked heat exchangers, which can leak hazardous gases into the house.

Frozen Plumbing

Don’t leave your home without heat for too long during the winter months. If you do, you run the risk of your plumbing freezing. Furthermore, pipes that freeze can break, causing even more extensive problems due to water damage.

High Utility Bills

When furnaces are not running at their peak efficiency, you can waste hundreds of dollars each month. A certified technician from Western Heating & Air can evaluate your system’s performance. They will thoroughly inspect, adjust, and clean the components that keep your system running clean and efficient. 

Avoid these four serious dangers by contacting Western Heating & Air Conditioning professionals for your furnace repair at the first signs of trouble. At Western Heating & Air, we are available 24 hours a day so that you never have to wait to call for the service you need. Give us a call at 385-273-3200 or visit www.WesternHeatingAir.com to schedule your service today. 

Posted on November 5th, 2020

The Magic Box Keeping Your House Warm

Sharee Landers

By Sharee Landers

As we enter into the cold season, it’s again that time of year to turn on your furnace, which is the first time switching to heat on the thermostat. You know, that magic box on the wall that gives us comfort all through the year?

Yes, we all know there is something behind that magic box, but we often neglect our furnace and air conditioner when we rely on that magic box alone.

Turn on your furnace

When you first turn on your furnace, you may notice a slight burning scent. This smell is very common and usually nothing to be worried about. You see, over time, furnaces collect dust as the fan runs throughout the season. When kicking on the system, it heats all of that collected dust and creates that burning smell.

While that burning, dusty smell may not mean that there is a problem; this is a great time to have your HVAC professional thoroughly check out your furnace. It’s common to wonder if it’s even necessary. My answer is YES! As a comfort advisor, one of the most common questions I get asked is what will we do when checking out a furnace or doing a furnace tuneup. That’s a great question!


Our number one concern is your safety. We want to make sure that you remain healthy and safe during the heating season in your home. Furnaces provide heat transfer, and over time this creates stress on the heat exchanger. Our primary concern is to ensure that the heating chamber on your furnace is sealed, and there is no possibility of carbon monoxide leaking out.

Once we have confirmed that everything is safe, we check all of the furnace’s electrical components. We clean everything correctly and check that nothing is preventing good heat transfer during the winter months. Demonstrating and explaining this process to you, the homeowner, along the way, if you like. We want to help you better understand your system and give you the opportunity to ask questions. Ensuring and providing you with peak efficiency, no matter your equipment’s age, is our goal.

Turn on Your Furnace


As our highly trained technicians ensure your furnace is running efficiently, we might need to repair some components to get the maximum life out of your furnace. Many times if the equipment is registered, the parts are under warranty for up to 10 years.

If we need to make significant repairs to keep your furnace running well, then you might want to think about replacing it. Often, replacing a furnace instead of putting money toward repairs can save you money. How, you ask? Over time your furnace starts running less efficient, and if it wasn’t appropriately sized or wasn’t efficient in the first place, then we can install the right size of equipment for your home. Also, furnaces now go up to 98% efficient. This means you are only losing 2% of your money due to a lack of efficiency.

If you need assistance with your furnace this season, please give Western Heating and Air a call at 385-273-3200 or visit www.WesternHeatingAir.com, and we will send someone out right away.

We are here to help you make the best decision for your family and have peace of mind while enjoying your warm home this winter!

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