Posted on October 9th, 2019
Get to Know your Friends at Western Heating
Both Ryan and I were born and raised in Utah. We met in 1997 while attending Snow College and were married shortly thereafter. (Yes, the Snows met at Snow!) We have four children and reside in Salem. My career goals led me to elementary education, while Ryan’s education in Technology Management and work experience was focused in the HVAC industry.
After working as a technician, an installer, project manager, distributor, and general manager, Ryan decided in 2007 that it was finally time to purchase his own Heating and Air Conditioning Company – Western Heating & Air Conditioning in Orem, Utah. I knew nothing about HVAC, but I loved my husband and I wanted to help him make his HVAC dreams come true!
I officially hung up my 2nd grade teacher hat to help him and our four technicians as we ventured in the business of HVAC and home comfort. It was tough running the business out of my home with three small children. We knew that we wanted to grow and become be the best HVAC service company in Utah. We joined amazing organizations, received phenomenal training, and put in the work to help us build the reputation that we have today.
Here we are 12 years later and I now understand my husband’s passion for this amazing industry! Over the last 12 years we have grown to 35 employees, 2 locations (Orem, and Lehi) and received national and local awards for our growth and innovative practices in this industry. We attribute our success and growth from the values and standards that we have put in place in our business.
Shortly after I started working with Western, I began to hear many horror stories from clients who had worked with other contractors who were very dishonest. I knew that if we could set ourselves apart by simply being honest, we would be able gain clients for life. Western has truly been built on integrity and trust. We are gratefully for the relationships we have with our clients. They trust us and often refer us to their friends and family. Their reviews and referrals they give us are the icing on the cake.
It is also an honor to have won the “Best of Utah Valley” award for Heating & Air Conditioning four years in a row. I believe it is because we treat our customers and our employees like family. My employees love their job and love the culture that we have developed here. We invest a lot in their training and education so that they can have the tools, knowledge, and resources to be the best technicians out there. They really take time to educate our clients on their equipment and HVAC systems, and our clients really appreciate that.Community is another one of our company values. We are continually striving to find ways to give back to the community. Our deepest connection is with the Emily Effect, a non-profit organization that helps spread awareness for new mothers who may be suffering with postpartum depression or other anxieties. This organization was created in behalf of Emily Dyches, who lost her life due to the effects of post-partum depression. She was my dear friend, and no one should have to lose a mother, daughter, sister, or friend in that way. She would have been celebrating her birthday this month. You can learn more about their organization at www.theEmilyEffect.org. We have wrapped two of our vehicles in Emily’s honor and give a portion of our revenue to this special organization.
We thank you for welcoming us into your neighborhood and into your homes. Our goal is to help your family stay comfortable by providing affordable solutions to keep you healthy, save you money, and protect the investments in your home. We would love an opportunity to maintain your heating and cooling equipment and improve your indoor air quality with solutions such as humidifiers and air scrubbers. We thank you again for the opportunity and hope to meet you soon! Please give us a call at (385) 515-2448 or visit us online at www.TimeForComfort.com
Angie Snow, owner and VP of Western Heating & Air Conditioning
Posted on June 13th, 2018
Water Heater Regulations Have Caused Prices To Increase
Due to high energy costs, water heater regulations have recently changed. Water heaters are now required to contain certain energy efficiency materials which in turn are increasing the manufacturing and distribution costs.
What this means for you…
As your trusted Comfort Experts, we are reaching out to notify you of this price increase, before we raise our water heater prices. In order to cover our costs, we will be raising our prices on all of our water heaters by several hundred dollars.
If your water heater is 10 years old, or is underperforming in any way, now is a good time to consider replacing or upgrading your water heater.
CALL 801-375-COOL FOR MORE INFORMATION.
Schedule an Estimate
Benefits to Upgrading Your Water Heater System
- Reduce your energy costs/lower utility bills.
- Have more consistent hot water. No more cold showers.
- Special features of Tankless Water Heaters
- We offer rebates, warranties, and special financing. Call us for details.
Always Happy to Help
If you have any questions about your heating & cooling system, or whether it’s time for you to upgrade your water heater, please make sure to contact our Certified Comfort Experts today at 801-375-COOL and we will be happy to answer any questions you may have.
Posted on April 12th, 2018
Why Get A Western Pre-Season AC Tune-Up?
When was the last time you changed the oil in your car? Probably when the manufacturer recommended, based on the mileage and time since the previous oil change.
Your AC should be no different. It might be stationary, but it’s certainly not something you can set and forget.
Maintenance is a must for your AC, not an option. Here’s a few things you can expect from a Western Tune-Up:
- Checking on the Blower Wheel for balance, damage, and dirt.
- Cleaning of the Condensing Coil.
- Inspecting the Condenser Motor bearing and shaft for wear.
- Checking the Contactor for pitting and/or loose connections.
- Utilizing the temperature readings to determine if refrigeration levels are correct.
Plus much more! Though there’s many reasons you should keep your AC maintained, here is 4 that we believe is the most important:
1. Reduce Risk of Shutdowns at the Wrong Time
The first reason to keep on top of your AC is to prevent a major catastrophe. Having no AC in the middle of the summer is like your car shutting down at the side of the highway. You never want to be in that situation. Preventative maintenance on your AC reduces the likelihood of being left out in the heat.
2. Keep Your AC Working Longer
The harder your equipment has to work, the shorter its lifespan. As with any machine, wear and tear will take a toll. The inevitable shutdown happens much sooner if you keep pushing your equipment without proper maintenance. Regular tune-ups will lengthen your AC equipment life, saving you money.
3. Lower Your Energy Bill
No matter what shape your equipment is in, it has to provide the same amount of heating or cooling on a given day. A unit in top shape will do so with less effort, using less electricity and gas to keep your home at the right temperature. Proper tune-up will allow your AC to work without emptying your pockets to pay outrageous energy bills.
4. Improve Indoor Air Quality
A well-functioning AC can help with humidity levels in your home, which can help your IAQ (indoor air quality) by reducing airborne allergens and mold growth. Mold can be a huge IAQ problem because of moisture and high temperatures. Your AC is a vital tool that can help keep these things at bay. A professional inspection and tune-up will help prevent these kinds of problems from happening, keeping you and your family healthy.
Getting it done
To keep your home’s air system working well, give us a call and we’ll tune-up your AC so you’ll be cool this summer!
Call 801-375-COOL or visit TimeForComfort.com
Posted on March 29th, 2018
When you are researching a contractor to work on your heating and cooling equipment, we know that you have a choice. That’s why we have chosen to be different, and to offer exceptional value at an affordable price. Besides being named best in the valley for the last three years, here are ten reasons that we hope you will trust us to maintain and care for your heating and cooling equipment.
1 – Exceeding Expectations. We go above and beyond to give our customers the best experience with Western. Our technicians look for extra ways to serve you and your family.
2 – Integrity and Trust. Our company is built on these values. We are always honest and we work hard to do the right thing. We never compromise our integrity.
3 – Happy Customers. Don’t take our word for it – we have over 1,000 online reviews from happy customers. Visit WesternHeatingAir.com to read them!
4 – Monument Savings Club. Our Monument Savings Club members are like family! They receive VIP service, discounted repairs, regular maintenance which extends the life of their system, and our very best pricing. Join the club and save!
5 – Old Fashioned Values. We conduct business by always adhering to our company’s mission and values.
6 – National Best Practices. We belong to national best practice organizations to make sure we continually improve our service for our customers.
7 – Local and National Awards. We have won the Best of Utah Valley for three years straight, along with several national awards, including the Service World Woman of the Year award in 2016.
8 – Exceptional Value, Fair Price. Our pricing is fair and we go above and beyond to provide exceptional value for our customers. We take time to educate customers on their equipment and provide energy saving tips.
9 – Treat You Like Family. Our customers are like family – and family deserves the best!
10 – Available 24 Hours. We are available 24 hours a day to help with your heating and cooling needs. Call us day or night at 801-375-COOL and our friendly office staff will address your needs.
Have you experienced service from Western Heating & Air Conditioning? If you haven’t yet, don’t hesitate!
Schedule a Pre-Season A/C Tune-Up online or call us today!
Posted on November 16th, 2017
Last Chance to Nominate for the Gift of Heat
Our Nominations for 2017 Gift of Heat are coming to a close.
If you know of a homeowner in Utah County who is in need of a new furnace but doesn’t have the means to purchase one, please HELP US give them THE GIFT OF HEAT!
Watch us on Fresh Living share a tip for your furnace + more information about The Gift of Heat.
Our selected nominee will receive a brand new furnace plus installation free! Help us make someone warm and happy this winter :).
Nominations end at midnight on November 17th, 2017.
Posted on August 31st, 2017
Is Your Home Connected?
We are so fortunate to live in a time where we have the technology and ability to automate our homes. But it can be a pain to control your devices when they each have a different app that you must log into. Wouldn’t it be nice to have it all connected on one system that you can access and control directly from your smart phone, anywhere?
Well now you can have that and more with the NEW Western Connected Home App!
Benefits of a Western Connected Home
- Whole home control at your fingertips through one dedicated app for your smartphone, tablet, or computer.
- Security cameras and sensors allow you to monitor the comings and goings of guests and alert you when suspicious activity is detected.
- Customizable alerts help families with young children or elderly relatives enjoy added peace of mind knowing that they’re safe.
- Voice commands can greatly improve the quality of life for disabled or elderly family members.
- Increased home efficiency means you save money on utilities each month. Smart thermostats alone save the average household 10%-30% each month on their energy bill.
- Future proof platform ensures that adding additional components is always easy.
- Friendly, professional installation makes setup quick and easy.
- Devices include an interactive panel, motion and contact sensors, fire alarms, smoke alarms, leak detectors, doorbell cameras, in home cameras, atomistic door locks and much, much more!
Western Heating & Air Conditioning has been helping customers experience a whole new level of comfort for over 20 years. Let us help you experience a peace of mind and convenience with a connected home.
CALL 801-375-COOL to learn more or visit www.timeforcomfort.com.
Posted on June 30th, 2017
Women in HVAC
When someone says “HVAC,” what do you think of? You probably think about men coming into your home and repairing or replacing ‘things’ in your utility closet. That’s a pretty accurate thought you might have. Rarely do we see women in the HVAC industry. At Western Heating & Air Conditioning, we’re hiring and giving opportunities to women who have a desire to learn more about HVAC and becoming technicians!
Our very own Angie Snow, Vice President, was interviewed by HVACSchool.org and answered questions about women in HVAC and industry related topics, such as:
HOW DO MEN ACCEPT WOMEN IN THE INDUSTRY?
HOW DOES YOUR COMPANY FEEL ABOUT CONTINUING EDUCATION?
WHAT KIND OF EMPLOYEES ARE YOU LOOKING FOR?
To read the interview and learn more about Angie, Click the link!
Posted on May 17th, 2017
Case Study: A/C Tune-Up
Western Heating & Air Conditioning provides solutions to your HVAC problems. See how we helped this customer cool his home again.
Russell and his family live in Provo and noticed that they couldn’t feel as much cold air coming through their vents and figured it was just a problem with their blower filter being clogged. Like most people, they put the issue aside and forgot about it. Thankfully they are Monument Club Members, so Western gave them a call reminding them that it was time for their routine tune-up at a discounted price.
One of Western’s Most Wanted Technicians, Adam, was sent to visit Russell for a tune-up. Adam first checked the outside A/C unit before going inside to make sure the unit itself was working properly. From the outside, Adam saw that the A/C looked clean and damage free. It wasn’t until he unscrewed the cover to see how dirty and cluttered it was inside the A/C unit.
There were cobwebs, leaves, and dirt everywhere. After a 30 point Precision Tune-Up, Adam found that the A/C was working properly. Like every tune-up Western does, Adam took the time to properly clean and clear out the inside of the A/C unit to prevent it from potential break downs or issues in the future.
Adam spoke with Russell and let him know that his diagnosis of the issue was that the system just needed to be cleaned and serviced. He also mentioned that there was nothing wrong with the A/C unit besides that it was dirty on the inside, which could cause several problems in a few years since his A/C was 10 years old. Adam helped switch the filter in Russell’s vents and had the A/C blowing cold air again. Russell was glad he got a tune-up to rejuvenate his A/C and keep it in great shape and that Adam showed him how to keep his A/C clean so that it’d extend the life of the unit.
1) A/C units have an average 15 year lifetime. Around this time different parts begin to wear and the unit can break down. If your A/C is routinely maintained then you may be able to extend the life for several additional years. That’s why we’ve provided the Monument Club for customers so we can keep track of their A/C for them!
2) A/C units are easy to clean! Adam has said that anyone can simply screw the cover off their unit, check what’s inside, and clean it out. Simply, all you need to do is to remove any debris, hose the outside and inside, and if any of the outside fins are bent, grab a butter knife and straighten them out! There is a lot more to a tune-up than that, but those 3 things are basic things that homeowners can do.
3) Every A/C is different, so be sure to call Western Heating & Air Conditioning today to have a technician come out to give your A/C tune-up to keep it running great. It could save you hundreds, even thousands of dollars down the road to take a few minutes to clean and service your A/C unit.
Call 801-375-COOL or visit our website at timeforcomfort.com!
Posted on May 7th, 2017
The Best of Utah Valley Contest Results Are In!
First off we want to give a big THANK YOU to our loyal followers who voted for us in both The Best of Utah Valley Magazine and The Daily Herald’s Best of Utah Valley contests! It was fun to watch the votes pouring in. We appreciate you all so much!
We got the results back and we are happy to say we placed in the Top Three in both contests for the Best HVAC company!
When we first began almost a decade ago, we weren’t sure exactly how things would turn out. Would we be able to compete with all of the other HVAC companies in Utah County and still keep with our small town, family values? We made a commitment to never place monetary goals over the needs of our customers. We have worked hard to keep our honest reputation, and based on our customer’s feedback, we feel we have been able to hold true to our commitment.
Placing in the top three for Best of Utah Valley means a lot to us and our team. It shows our dedication to honest, hard work and a customer focused mindset has paid off, and that YES we can compete with the big guys! We couldn’t however, do it without all of you. Thank you again for your support and for taking the time out of your busy day to vote for us. Here’s to being number one next year :)!
To show how much we appreciate you, we are offering all our customers a special offer on A/C tune-ups this spring, called our Spring Rejuvenation Tune-Up!
To schedule yours, just call our office at 801-375-COOL or Schedule Online. Happy Spring!
Attention Monument Club Members: One of our Most Wanted Techs will be servicing your A/C unit shortly! Not a Monument Club member? Click here to join and save today!
Looking for more ways to enjoy a Spring Clean home? Click Here Now
Posted on February 22nd, 2017
In 2016, Ryan and I traveled to Las Vegas to the Service World Expo. While there, I was surprised to be named Service World’s Woman of the Year!
Below is the article published in theNEWS, a national publication that goes out to contractors all over the country, announcing the award and sharing how I went from an elementary education major with a Masters in math, to being a Vice President in a heating and cooling company, and loving every minute of it!
Utah Contractor Focuses on Family Friendly Environment, Service
January 23, 2017
Like many women in the HVACR industry, Angie Snow, owner and vice president of Orem, Utah-based Western Heating & Air Conditioning, never aspired for a career in the trades. However, she now owns and operates her own company along with her husband, Ryan Snow.
“HVACR was never my first intention; it was never something I planned on doing when I was younger,” Angie Snow said. “My husband has been doing it for more than 20 years, and he worked his way up through the industry. My education was in elementary education, and I was a school teacher for several years. We had an opportunity to buy a business about nine years ago, and it was something my husband really wanted to do. It was always something he kind of worked toward, and he wanted me to come run the books, since I had a master’s degree in math education. So I said, ‘Let’s do it.’ I kind of went into it to help him and support him with his dream of owning his own HVAC business, but once I got into it and started working on it with him, I realized I really enjoyed the business side of it.”
“HVAC is an interesting industry, and it has become a passion of mine now where I had never envisioned it being a path I would take,” Angie Snow said. “Now, I love it, and I enjoy doing this with my husband. We work really well together as a team, and we worked really hard to get to where we are right now. It’s been really fun.”
Angie Snow was most recently named Woman of the Year at the Inaugural Service World Expo in Las Vegas in October.
“That was really cool; she definitely earned it,” said Ryan Snow. “Being a school teacher, she came into our industry without knowing what to expect. Now, she’s very active in the industry and loves going to trade shows and business meetings. She’s serious about the industry and a great representative for it. She’s been able to recruit other women to come into our organization, which is generally hard to do on the technical side. She definitely deserves it. She’s got some big plans and is always trying to give back to the industry and help others have some success as well.”
FOLLOWING A DREAM
Ryan Snow found the industry by following in his brother’s foot tracks.
“We grew up in a small, rural area in Utah, where the big economic force is coal mining. My brother was caught in a cave-in inside a coal mine and was really fortunate to make it out. Afterwards, he decided he didn’t want to go back, so he got into heating and air conditioning. A couple of years later, he got me into it, as well. The original plan was to go into business together and move back home. Only half of that happened. We didn’t end up going into business together. Instead, all these years later, Angie and I elected to start our own business.”
Ryan Snow said he was torn over the decision of whether or not he should own his own company. “My first job was through a big national HVAC company, and I really enjoyed my time with them. I got a taste of moving up the ranks of a big company, as I became a general manager for them. I gained experience running my own branch out in Fresno, California, and had 30 employees. But, there was a lot of uncertainty. If my boss changed, I was unsure what would happen to my employment. I felt like there was a little more security in starting my own business and seeing what I can bring to the table.”
The Snows moved back to Utah and ended up purchasing Western Heating & Air Conditioning in 2007.
“The previous owner and I had known each other before I moved to California,” Ryan Snow said. “He had turned 60 and was at the point where he needed to start hiring more people to grow the company, and he didn’t want to do that, as he was ready to retire. So, we looked at the business and decided to move back and buy the business from him.
“I love the challenge of it,” he continued. “It’s an evolving industry that’s always fascinated me. I really enjoy working with customers, which I don’t do quite as much now. Now, I look at my employees as my customers and do whatever I can to make them happy and successful — that is what drives me. Our greatest success is our employees’ success.”
The Snows decided to keep the company name, but needed to put a lot of work into revamping it.
“There wasn’t a whole lot the previous owner put into the branding other than the logo,” Angie Snow said. “We worked really hard to build a Western brand with images, values, and different slogans to show who we are. It’s been really neat to watch our brand grow. More and more people recognize us, and I think that has been a big contributing factor to the growth we’ve had over the last few years.”
When the Snows took over the company, there were four employees on payroll. Today, that number has grown to 20, with 15 vehicles in the company’s fleet. Additionally, the company’s 2015 revenue has risen from $2.7 million to about $3.6 million in 2016.
“We’re looking at about a 30 percent growth rate this year,” said Angie Snow. “It’s been awesome. Some of it comes from branding, but a lot of it comes from our culture. We’ve set up a very positive culture and work environment here. We try to take really good care of our employees, so they can take care of our customers. We all just pull our weight and work hard. And, of course — work hard and play hard.”
Western does about 80 percent of its work in the residential market and 20 percent in the commercial market. The company operates in Utah County, south of Salt Lake City, and just started serving Salt Lake County, as well. the goal is to keep expanding and start covering more of Utah, Angie Snow commented.
Angie Snow is a member of Women in HVACR, while Ryan Snow is the president of the Rocky Mountain Gas Association (RMGA). The company is also active in the Utah Valley Chamber of Commerce and other local organizations.
“Involvement in these organizations is huge,” Angie Snow said. “Community has been one of the driving factors along with our culture that has helped us grow. We’ve been partnering with different businesses and charities to really try to give back to the community. Meeting these people through different connections and networking has really been a lot of fun. We find new opportunities and doors have just been opened for us. It’s been a big blessing.
“My favorite thing about being in the industry is all the people I’ve met,” she continued. “The other successful contractors and businesspeople who have helped us — the relationships I have with them are priceless. I learn a lot from them, and I’m looking forward to meeting with them and sharing ideas for years to come.”
The Snows have worked extremely hard to build a strong culture.
Sharee Landers, system advisor for Western, said the company is definitely the most personable place she’s ever worked.
“When I came here five years ago, they were pretty small,” she said. “I built a really good relationship with Ryan and Angie, because we didn’t have many techs. They’ve always been there for me. And watching them interact with employees is amazing. They keep an open-door communication policy, strive to connect with each of us, and help us grow. They keep us interested in working. Everything they put into the company is amazing.”
Landers, previously a school bus driver, became interested in the industry after taking an online refrigeration course and attending a hands-on training session.
“One of the teachers there had been in the industry for a long time and told me there was big a demand for women,” Landers said. “Of course, I was the only woman in there. He just really got me excited because he was like, ‘You just don’t know how many things you can do in this trade.’
And it would be so great to have more women in HVAC. I came back and thought I was just going to go for it. I applied to a few places, and Western was the first place that offered me an interview. I was offered a job and took it right away.
“My favorite thing is helping people —the customer service side of it,” she continued. “I enjoy fixing people’s problems, especially hidden problems like air quality and heating and air that people are not really aware of all the time. I like helping them feel more comfortable and healthy in their homes.”
Landers said she absolutely loves working for Western and the Snows. “They are very open and welcoming. If anybody has opinions, they want to hear them, and they actually will apply them. They’re very good when it comes to listening to their employees, and they take feedback really well. It’s a very healthy environment — there’s not a lot of negative going around like you see in other companies. If there’s an issue, we always keep lines of communication open and try to settle it between all of us. And, personality wise, we all just mesh. We did a personality test last week and everybody is kind of on the same level. We make sure everybody is happy. I think that’s helped a lot, because we have so many people who care deeply about the company. We’re very family-oriented here.”
Like most contractors, Western is having a difficult time recruiting experienced technicians.
“Finding the right type of people who fit into our culture is challenging,” Ryan Snow said. “At our company, we’re very particular about who we bring on. We’re recruiting all the time. RMGA is a good group that has trade schools represented on it, and we’ve developed good relationships with them. They’ll send us referrals for guys just getting started in the industry. Additionally, simply advertising our culture has been a powerful recruiting tool.”
Angie Snow affirms that no matter what challenges arise, it’s important to remain flexible. This flexibility helped Western survive the Great Recession, which hit right after the Snows purchased the company.
“We look at every hurdle as it comes,” she said. “When the recession hit, we thought we were in a really good place. We really didn’t feel the effects until 2011, which is when it hit our company really hard. And when that hurdle came, we had to really sit down and look at every part of our business, from marketing to employees to cost of our services. We had to take a good look at insurance and what we could do. I just feel you really have to be flexible so that no matter what hurdle comes your way, you’re willing to bend, mold, change, and adapt to get through it and move forward. Sometimes, changes are not easy to make, but we did it, pushed through, and we’ve seen more success over the last several years because of it.”
The Snows said their goal is to make Western into the premier heating and air conditioning company in the area.
“Utah County is our first and foremost goal,” Ryan Snow said. “And we’re working toward that. We want to set up small branches throughout the Salt Lake area, which is exciting for us as it gives our employees new opportunities to grow. It will also make it so we can respond to our customers faster.”
Angie Snow said she is excited for the future.
“I feel like we’ve just hit the tip of the iceberg,” she said. “I’m hoping to start making a bigger impact in the community and start making HVAC seem a little more glamourous, because, right now, contractors are sort of looked down upon. I’m hoping we can raise HVAC to a whole new level of expertise and class, because that’s the kind of people we have in our industry. I would love to see this industry raised to a higher level of respect. When people go into a nice steak house and order a steak, they don’t say, ‘What’s the cheapest price you can give me for this steak?’ I would love for people to call us and say, ‘I need a tuneup; give me the best one you have, and I’ll pay whatever for it,’ because that’s how respected our industry could be. I see a vision for that. We can do it.
“I just want to leave a lasting legacy of good, quality service. We want to be recognized as the company that always did the right thing,” Angie Snow added. “I want Western to have a good name, if nothing else, even if we don’t grow throughout all of Utah. I just want to be known as a good, reputable company.”
Publication date: 1/23/2017
Posted on February 2nd, 2016
You may have noticed the monuments from Monument Valley in Utah on our Western Heating & Air vans… why are they there?
A monument is defined as a reminder of something that’s important or of great value.
We chose the Utah monuments as part of our logo to remind us of the importance of our customers here in Utah and our commitment to exceptional service.
At Western Heating & Air Conditioning, what matters most is YOU, saving you time and money, and providing you with a whole new level of comfort. That’s why we’ve created our Monument Club, to honor and reward our loyal customers.
Our promise to our Monument Club members is that you will get the best value for your dollar, and you will experience comfort like never before!
Monumental Savings include:
- Discounted Tune-ups
- Priority Service – 24 hours a day!
- Never pay a diagnostic fee when you have a repair done
- 10% off all repairs (our best pricing)
- Our best pricing on new equipment
- Peace of mind that your equipment will not break down all year
- Extend the life of your equipment through regular maintenance
Being a club member is like having insurance for your Heating and Air Conditioning systems where you also get great service and extra savings all year long!
But don’t take our word for it… Our Monument Club Members say it all:
“Today was the second time I had a furnace tune-up by Western Heating and AC. My technician was pleasant to speak with, and I am very satisfied with his work and review of what he did to tune-up my furnace. I intend to continue to have them come each year and do my tune-ups. I highly recommend them.” – Mellyn
“Western Heating & Air is the best HVAC company in Utah Valley. I know I can count on them; and their warranties. I just moved into a 12 yr old home and have multiple HVAC systems. One of them isn’t ready to be replaced; but has needed some care. These guys have diagnosed a few problems for me, fixed them, and provided service and replacement parts under the annual service plan I subscribed for. I recommend their annual service plan… It was a fair price – and was done RIGHT.” – Judd
“We have used Western Heating and AC for awhile now. They always do a fantastic job! Everybody is professional and helpful. From the phone call to the service, A!” – Heather
“Western did a very thorough job both times at our home, for our Central air unit in June and our furnace in November for the routine maintenance calls we have them do. We are very blessed to have such a great company and their great employees come to our home…I let everyone know that we use Western Heating and Air Conditioning for our home!!” – Brenda
You wouldn’t run your car all year long without getting the oil changed and having it tuned up, would you? Then why run your heating and cooling equipment all year without getting it tuned up? Being a Monument Club member makes maintenance a breeze. We keep you on schedule and things running like a charm.
Join our Monument Club today and your first month is on us! It’s time for you to start receiving the preferred service and pricing that you deserve. Call us today. 801-375-COOL or click here to schedule with us.
Posted on January 11th, 2016
In 2015 Western Heating & Air Conditioning celebrated 20 years in business! A lot has changed in 20 years…
Do you remember Rod and Carol Black? They founded Western Heating & Air Conditioning in 1995. Rod is an honest man and had built a great reputation for Western Heating & Air Conditioning. His wife Carol was meticulous at book-keeping and together they made a great team!
As we were contemplating the purchase of Western Heating and Air Conditioning, we saw first hand the honesty, the integrity, and love that Rod and Carol put into their business and their employees. We knew it was a business we wanted to be a part of. We purchased the company from Rod in 2007. At that time he had 4 technicians and ran the business from his own home. This was one busy man!
After purchasing Western Heating & Air Conditioning, our goal was to continue to provide amazing service, and carry on the legacy that had began with the Blacks. During the last 8 years we have worked hard to help Western grow and build a stronger brand and a stronger team.
In 2015, Western celebrated it’s 20th anniversary! Check out some of the fun changes that have happened:
We now have 23 amazing team members… including installers, service and maintenance technicians, system advisers, as well as highly trained customer service representatives and managers.
You can see how the logo has gone from fading to strong and bold.
Western relocated to a larger space in Orem in 2012 to accommodate our growing team. We were honored to have Miss Orem, and the Mayor present at our ribbon cutting ceremony, as well as other dignitaries, members of the Utah Valley Chamber of Commerce, and of course some of our favorite customers!
Western updated vehicles to show more of our Western Brand. Our old vans were white with our old logo. Our newer vans help generate revenue which support important causes such as breast cancer research, sending love to our troops, and assisting with children’s health and well-being.
You can see on our 20 year seal, that Western Heating has put into place our core values that our team lives by.
With all of these fun changes, Western has also shown a greater desire to improve customer service and customer satisfaction. That’s why some things never change… like the fair pricing, the honesty and integrity of the company, and fact that Western strives to exceed customer expectations by providing a whole new level of comfort!
We feel very blessed to be part of the Utah Valley community, and we are excited to see where the next 20 years takes us!
Posted on February 11th, 2015
For many, personal recommendations are the way to go, a recommendation works because they are coming from a trusted source; your family, friends and co-workers are people that you know and you already trust their judgement, but what if you have no friends or family to ask?
In this day and age, you’re more likely to pick up your phone or tablet than pick up that so outdated method of a phone book; a few simple taps on the screen will usually get you the information that you need, at least to start narrowing down the selection.
hile the internet is a brilliant piece of modern technology, unless you search specifics, you’re just as likely to find companies 30, 40 or even 50 miles away from your own zip-code.
Most trades have an organising body, whilst it’s no guarantee, there is a good chance that if they belong to that organisation they will understand the importance of a job well done and just what it means to have good customer relations.
It may sound a little silly, but companies that have good social media presence do so because they want to interact with their customers. Poor service will mean that they have no customers to interact with.
Talk to your local company
Here at Western Heating and Air Conditioning, we know what it takes to be the go-to company for all of your heating or cooling needs. Talk to our professionals and let them show you why we are the best at what we do.
Posted on April 24th, 2014
Even though many people understand that regular HVAC maintenance is important, exactly what this maintenance entails is not always understood. When customers call Western Heating & Air for Orem, UT HVAC repair services and maintenance checks, the service agent that responds is going to perform a series of tasks. These tasks help the service agent detect any problem with the HVAC system and identify the correct solution.
What You Can Expect
During routine HVAC maintenance checks a service agent will perform a number of tasks. Though an agent may adjust this routine to suit the nature of the particular system they are servicing, in general you can expect the following tasks to take place:
- System controls are checked for correct function
- All moving parts will be lubricated
- Secure all electrical connections
- Verify thermostat operation and settings
- Inspect condensate drain
Additional steps may be included in this process depending on whether a heating specific or cooling specific appliance is being worked on. For instance, a cooling specific appliance has an evaporator and coils that have to be checked for function; a heating specific appliance has a heat exchange and burner that have to be examined.
Work With an Experienced Agency
Regular service checks form the foundation of HVAC maintenance and should be performed by a qualified service agent. Training and experience go hand in hand when it comes to maintaining your home’s hardworking and important HVAC system. Businesses may have to schedule more frequent checks since these larger systems often have to provide round the clock operation. Businesses that rely heavily on their HVAC system may benefit from maintenance checks at the beginning of summer and winter in order to prepare the system for increased functional demands.
The next time you need to service the HVAC system in your home or business, contact Western Heating & Air. Our experienced service professionals will help keep it running smoothly all year long.
Posted on March 14th, 2014
Homeowners are often looking for ways to save money and sometimes turn to do-it-yourself projects to leave more money in the bank. There are certainly times when making repairs on your own can be completed easily and without any issues, but fixing an air conditioner requires special skills and knowledge. At Western Heating & Air, we believe that there are times when you should contact an air conditioning repair contractor to fix the problem. Sometimes, trying to handle an issue on your own can result in making a mistake. When this happens, what would normally be an inexpensive fix could become a very costly repair.
Air conditioners are meant to run quietly and efficiently. If you notice that your unit has become noisier than usual, it may be time to call an Orem, UT air conditioning professional to take a look at your AC.
Changing the air filter in your air conditioner can often solve this problem, but if you have already tried that, an air conditioning repair contractor can look to see if there is a problem with the blower that can be fixed or if it needs replacing.
No Cool Air
The whole point of an air conditioner is to cool your home during the hot summer months. If you notice that the air is coming out warm, then there is probably a problem that should be addressed by a professional.
Don’t put up with a faulty air conditioner this summer. Contact Western Heating & Air to schedule an appointment with an air conditioning repair contractor so that you can stay cool.
Posted on January 10th, 2014
When winter flexes its muscles, it never takes long for the air to reach chilling temperatures, and your home to start getting colder. Even though the cold months of the year are here, you can still call Western Heating & Air to have a regular maintenance inspection performed. By getting your heater inspected, you can have any heating repair needs performed and avoid the discomfort of cold temperatures hitting your house this winter.
The Right Repairs the First Time
Our heating repair team is highly trained and knowledgeable in offering your family range of heating services, maintenance techniques, and repair expertise. Regularly scheduled heater maintenance can help with the following:
- Improve home air quality
- Keep heater running at optimum efficiency
- Prevent serious heating malfunctions or damages
- Prevent heater break-down in the middle of the winter
Orem HVAC Experts that Raise the Bar
While having our Orem, UT HVAC staff perform regular maintenance check-ups on your heater can prevent you from having to do any major issues, heating repair needs do come-up from time to time, and our team will be waiting ready to help. Our trained staff members can come to your home any hour of the day or night to help you with emergency heating needs, as well as give you a quick and accurate diagnosis of the problems, followed by repair options and costs.
If you are looking for a HVAC team in the Orem area that you can trust for all of your heating maintenance and repair needs, call Western Heating & Air today to schedule an appointment.
Posted on September 26th, 2013
Many people take their heating systems for granted. That is, until they stop working. Don’t wait until you are faced with a cold, winter night without heat, before you realize that you should have taken better care of your heater. At Western Heating & Air, we know how important it is to keep your heating system running at peak performance. With the knowledge and experience you need, we will be there to provide the necessary heating maintenance in Orem required to help keep your home warm and comfortable all winter long.
Benefits of Regular Maintenance
When it comes to maintenance, your heating system is just like a car. The more you invest in taking care of it, the better it will run. Some of the benefits of regular heating maintenance include:
- Catch problems early to avoid expensive repairs
- Prolong the life of your heater
- Save money on energy costs due to increased efficiency
- Avoid emergency service costs
- Peace of mind
Do the Math
One of main reasons many homeowners put off calling in a professional to provide maintenance services is that they want to avoid the expense. What they do not realize, however, is that for a relatively small price, maintenance can be instrumental in avoiding a much larger expense down the road. In fact, the vast majority of benefits provided by regular heater maintenance actually help to save you money.
Let the heating and air conditioning pros at Western Heating & Air help you keep your home comfortable while saving you money by providing the maintenance services your heating systems needs. Call us at [phone] for more information.
Posted on September 20th, 2013
Ryan and Angie Snow, owners at Western Heating & Air Conditioning in Utah County, attended Comfortech in Philadelphia this past week. Comfortech is not only a National HVACR product showcase, but also a place to learn the best business practices from successful industry leaders throughout the nation. Contractors from all over the world come to attend this show and learn from the best! Ryan and Angie feel very fortunate to be a part of this event and this industry.
Angie says, “We have learned so much that will help our business improve in many areas. We will continue to raise the bar for our industry in Utah County as we continue to implement these practices. We are always looking for ways to provide better service for our customers, and a great work environment for our employees.”
Posted on June 19th, 2013
The United States was one of 22 leading industrial nations to sign the landmark 1987 Montreal Protocol on Substances that Deplete the Ozone Layer. Thanks to the Montreal treaty, ever since 1992 it has been illegal to vent harmful refrigerant gases into the atmosphere during repair, service or disposal of air conditioning and refrigeration equipment. All technicians employed by air conditioning and refrigeration service companies must be EPA certified with EPA-approved training to recover and recycle refrigerant gases. We also are mandated to keep track of the amount of refrigerant gases used.
We are proud to say that Western Heating & Air Conditioning not only complies with this law, but heartily embraces it as part of our business culture. Of course we are in business to make money; but it takes more than money to live a satisfying life.
When you call us to service your air conditioning, you can be confident you’ll be visited by a technician with the knowledge, certification and commitment to protect our environment. All of our technicians are EPA certified. They are trained to extract refrigerants from your system to an airtight container. When doing this, the technician has one of two options:
- Recycle the captured refrigerant gas into your system after passing it through special “cleansing” equipment. This gets done right at the job site.
- Alternatively, the technician may decide to put new refrigerant in the system and send the recovered gas to a reclamation center for reprocessing. This decision is based on safety and environmental considerations, the purity of the recovered refrigerant and time involved at the job site
Our company spends thousands of dollars supplying our technicians with the specialized equipment needed to recover and recycle used refrigerants. For replacement we use the most environmentally-friendly refrigerant gases available today.
In the bad old days if an air conditioning system got low on refrigerant a technician merely vented the old refrigerant to the atmosphere, added some more and that was the end of it. This certainly saves time and expense. I wish I could tell you nobody does this anymore, but we know better. It may be one reason why certain companies are able to charge rock-bottom prices.
The EPA can levy fines running into tens of thousands of dollars for violations; however, just as our society does not have the resources to put a cop on every street corner, there cannot be an EPA inspector at every job site. The only way violators are likely to be caught is if someone reports them to the local EPA office.
So the question that you as a home or small business owner needs to ask is whether you wish to do business with a law-abiding company or those that jeopardize the environment just to save a few dollars. Please recognize that leaking refrigerant is one of the most common causes of poorly performing air conditioning systems. The potential exists for hundreds of violations to occur each day in our local communities. And that can lead to some really bad “air” days.
People often talk of the need for corporate responsibility. As a part of this community, we take corporate responsibility seriously. There is also consumer responsibility. To do the right thing as a consumer, do business with companies that do the right thing. EPA certified companies like ours.
Posted on March 27th, 2013
We are honored to be recognized as a National Award winning company! We are grateful to our loyal customers who benefit from our Service Agreements! The press release is out:
(Fort Worth, TX) – Orem, Utah based Western Heating and Air Conditioning took home the two awards at the recent Service Nation Alliance international awards ceremony in Fort Worth, TX. In winning the Service Agreements Growth Award and the Service Agreements Leader award, Western Heating was recognized as an industry leader in providing Service Agreements to a satisfied customer base.
Service Nation CEO, Matt Michel said, “This is a wonderful achievement for Western Heating. The Service Agreements category is a tough contest, and to win two awards shows what a fantastic 2012 the company had.”
Western Heating President Ryan Snow added, “It’s a great honor to receive national awards in recognition of our hard work. Our team worked really hard this year. I’m delighted to see their hard work recognized in such a prestigious way. We have set the bar high and intend to achieve even more in 2013.”
For more information on Western Heating, or information about becoming a Service Agreement customer, please visit their website at or call [phone].