Posted on December 23rd, 2020
Merry Christmas from Western!
We are wishing you a Merry Christmas and Happy Holidays from Western Heating and Air! May your homes be cheery, bright, and WARM this winter!
One of our favorite ways to get into the spirit of the season is the yearly Gift of Heat and Heart giveaway. For two weeks this fall we asked for nominations from around the state for families in need of heat in their home. We read dozens of nominations and wish we could pick all of them!
Gift of Heat 2020
On December 21, we partnered with FM100.3 to bring the gift of heat to Rebecca and James Jenson, a family in dire need of better heating in their home. We arrived with FM100.3 and delivered gifts, gift baskets, and, of course, a brand new furnace! Our expert technicians spent the day installing the furnace and ensuring that the system will work well for years!
The Jenson’s were nominated by Rebecca’s sister Julie, who told us a little about their extremely difficult year. “They have had such a tough year already with flooding in their home, which displaced them for weeks,” said Julie. “Their son has autism and struggles to live in other places so they really struggled to manage that whole situation. Then with COVID and a car accident that left my sister injured, they have just been in real need this year. I was heartbroken when their heater went out this fall and there was no money to fix it.”
Here at Western, we are so grateful for the opportunities to give back to our community. The yearly Gift of Heat giveaway is one of the highlights of our year, but it is only possible because of our loyal customers. Thank you all for being part of our ever-growing family! If you have heating and air concerns this holiday season, please call Western Heating and Air at (385) 273-3200.
We wish you a Merry Christmas and Happy Holidays!
Posted on November 19th, 2020
This year it seems more important than ever to be thankful for the blessings in our lives. The world doesn’t look quite like it did last Thanksgiving! As Ryan and I consider the many ways we have been blessed at Western Heating and Air this year we can’t help but consider our family, friends, employees, and, of course, our loyal customers!
When Ryan and I purchased Western Heating and Air in 2007 there was no way we could have expected the difficulties of the recession only a year later. We were overwhelmed with the challenges of raising a young family and running a small business! A lot of people all over the nation experienced some hard times. Sometimes gratitude was all that kept us sane! Now we look back and find that the lessons we learned twelve years ago are helping us now in another difficult year.
Family and Friends
Our family and friends have been a great blessing to us. We both grew up on farms that taught us the values of honest work and integrity. Ryan’s father even inspired our famous Red Handkerchief promise. Our friends have always been essential parts of our growth and support, and we wouldn’t be who we are today without our incredible kids!
Western Heating and Air remains one of the most fulfilling parts of our lives. Providing a way for our employees to take care of their families and grow professionally is truly an honor! We consider each employee to be a special part of our family.
We’re grateful for the excellent work that our technicians provide each day for our customers. They have passionately adopted our Red Handkerchief Promise and they perform their best work every single day. To have technicians that care about their work as much as we do is no small blessing!
Finally, we would be nothing without our customers! Several of them have been with us since the beginning of our journey and have also become part of our family. We are very grateful for their loyalty and trust. Our technicians meet new customers each and every day, and we strive to share our gratitude with exceptional customer service every time.
Writing these words of gratitude makes my heart swell! This Thanksgiving is particularly special for us as many lives have been uprooted and changed by the pandemic. Ryan and I want to express our deepest gratitude to each and every individual who is part of our ever-growing Western family. Our relationships are truly the most important things in our lives.
To join the Western Heating and Air family, so we can serve your family, please give us a call at 385-273-3200 or visit westernheatingair.com.
Happy Thanksgiving! We’re thankful for you!
Posted on July 30th, 2020
TEN TEACHERS WILL RECEIVE A RED HANDKERCHIEF TEACHER GRANT OF $250!
It’s back to school time, and we know our teachers are working extremely hard to prepare safe, and effective classrooms for their students, so we’re initiating a Red Handkerchief Teacher Grant. At Western Heating & Air Conditioning, our Red Handkerchief Promise is all about doing the right thing. We love our teachers in the Utah Valley, and we want to give back to them.
As a teacher myself, I’m passionate about the classroom and want the very best for our students. Now, more than ever, we want to support our teachers as they are going back to school in these uncertain and challenging times.
Western Heating & Air is pleased to announce that we will be awarding ten Red Handkerchief Teacher grants, worth $250 each! It’s very easy to nominate a deserving teacher. Simply visit our website at www.WesternHeatingAir.com and fill out the submission page for a chance to win. Please see the website for additional rules.
If you know of a worthy teacher, please share this with them and have them enter before August 14th. We will announce our winners on August 17th. Our amazing teachers are working harder than ever, so we also have a special $50 gift certificate to be used toward a heating or cooling tune-up, as a thank you, for each teacher that enters. We wish all of the teachers and students an amazing school year!
Posted on June 24th, 2020
For weeks many families have been stuck at home. Some of you are busy working from your new home office or had a chance to try your hand at homeschooling. Or maybe you’re out there working as usual. Regardless of your situation, the extra time at home allows you to either get on each other’s nerves or bond more strongly (or both). Here are some awesome family bonding activities that will bring you all closer together.
Go for a walk
A walk in nature or simply around the block allows you to get exercise together and spend quality time away from screens and other distractions. Just make sure to do it safely, adhering to social distancing.
Since the development of video games, your board games have probably sat in a closet languishing. Pull them out and let the fun begin. Just don’t get too competitive (and let the kids win once or twice).
Cards aren’t just for gambling. Those little packs of stiff paper can give hours of fun, and with the varieties of games, you’ll never get bored. As with the board games, remember to keep your competitive side in check.
Instead of having everyone stare at their small screen, get some popcorn going, and gather everyone in front of the TV for a family movie. This is great for a rainy afternoon or chilly evening.
Keeping a house clean and tidy with little ones running around might be a daily challenge. But if you schedule some mess-making fun, your kids might be more willing to listen when you ask them to pick up their toys. Maybe. In any case, you’ll have a fantastic piece of art to remind you of the days when hands were little.
As the temperature rises, take full advantage because winter will come again. You can even make it productive by growing a home garden or turning mealtimes into picnics.
Prayer and meditation
You know the saying, “the family that prays together stays together.” Places of worship are closed, but you can bring it into your living room as a family.
Tickle monster games
Any silly made-up game that has everyone running through the house laughing is sure to bring you closer together. Just put away the crystal vase first, so you’re not yelling at everyone to be careful.
Alone time for each family member
Yes, you can have too much time together. Allow everyone an opportunity to spend alone time on their favorite hobby or just reading a book. With this opportunity to rejuvenate, you’ll get along better when you do spend time together.
At Western Heating & Air Conditioning, we relish our families and strive to grow similar relationships with our clients and our employees. We are always here when you need us for your family’s home comfort. Call us at 385-273-3200 or visit us at www.WesternHeatingAir.com or our Facebook page to see what we like to do with our families. Here’s to hoping you and your family will use these awesome family bonding activities to grow stronger together.
Posted on December 6th, 2019
This was a special week for a deserving family in Springville. Amy Sherman was surprised early Wednesday morning by Western Heating & Air Conditioning and FM100, when she learned she was the winner of the Gift of Heat – a brand new furnace! Her daughter, Whitney, had nominated her for the furnace, and was so excited when her mother was chosen.
In the past four years, Amy has undergone 11 surgeries in and recently came out of a coma. Her home has been without heat for over a year. With all the medical bills piling up, the family simply couldn’t afford to have their 26 year old furnace looked at, so they used space heaters to warm their home. Not only do space heaters eat up energy, they can be dangerous, and don’t provide adequate warmth for a recovering patient.
“To know that my family will actually be warm and that my family won’t have to use space heaters means the world to me,” said Sherman. “I never thought anything like this would happen to us because we have terrible luck. This is great! This a turnaround for us.” You can watch highlights from our experience here.
Western Heating & Air Conditioning has been giving the “Gift of Heat” to deserving families for the last 4 years. Owner Angie Snow said, “This is the best thing we do all year. We love to be able to give back to a community that has given so much to us.” Her husband, and co-owner, Ryan Snow added, “When we find families like Amy’s, it makes it all worth it! We just love giving back.”
In the upcoming years, Angie would like to build this program by enlisting the help of additional sponsors so they can warm more homes and hearts. To find out more about the Gift of Heat program or to be involved in helping additional families, you can contact Western Heating & Air Conditioning at 385-515-2448 or visit www.WesternHeatingAir.com.
Posted on October 9th, 2019
Get to Know your Friends at Western Heating
Both Ryan and I were born and raised in Utah. We met in 1997 while attending Snow College and were married shortly thereafter. (Yes, the Snows met at Snow!) We have four children and reside in Salem. My career goals led me to elementary education, while Ryan’s education in Technology Management and work experience was focused in the HVAC industry.
After working as a technician, an installer, project manager, distributor, and general manager, Ryan decided in 2007 that it was finally time to purchase his own Heating and Air Conditioning Company – Western Heating & Air Conditioning in Orem, Utah. I knew nothing about HVAC, but I loved my husband and I wanted to help him make his HVAC dreams come true!
I officially hung up my 2nd grade teacher hat to help him and our four technicians as we ventured in the business of HVAC and home comfort. It was tough running the business out of my home with three small children. We knew that we wanted to grow and become be the best HVAC service company in Utah. We joined amazing organizations, received phenomenal training, and put in the work to help us build the reputation that we have today.
Here we are 12 years later and I now understand my husband’s passion for this amazing industry! Over the last 12 years we have grown to 35 employees, 2 locations (Orem, and Lehi) and received national and local awards for our growth and innovative practices in this industry. We attribute our success and growth from the values and standards that we have put in place in our business.
Shortly after I started working with Western, I began to hear many horror stories from clients who had worked with other contractors who were very dishonest. I knew that if we could set ourselves apart by simply being honest, we would be able gain clients for life. Western has truly been built on integrity and trust. We are gratefully for the relationships we have with our clients. They trust us and often refer us to their friends and family. Their reviews and referrals they give us are the icing on the cake.
It is also an honor to have won the “Best of Utah Valley” award for Heating & Air Conditioning four years in a row. I believe it is because we treat our customers and our employees like family. My employees love their job and love the culture that we have developed here. We invest a lot in their training and education so that they can have the tools, knowledge, and resources to be the best technicians out there. They really take time to educate our clients on their equipment and HVAC systems, and our clients really appreciate that.Community is another one of our company values. We are continually striving to find ways to give back to the community. Our deepest connection is with the Emily Effect, a non-profit organization that helps spread awareness for new mothers who may be suffering with postpartum depression or other anxieties. This organization was created in behalf of Emily Dyches, who lost her life due to the effects of post-partum depression. She was my dear friend, and no one should have to lose a mother, daughter, sister, or friend in that way. She would have been celebrating her birthday this month. You can learn more about their organization at www.theEmilyEffect.org. We have wrapped two of our vehicles in Emily’s honor and give a portion of our revenue to this special organization.
We thank you for welcoming us into your neighborhood and into your homes. Our goal is to help your family stay comfortable by providing affordable solutions to keep you healthy, save you money, and protect the investments in your home. We would love an opportunity to maintain your heating and cooling equipment and improve your indoor air quality with solutions such as humidifiers and air scrubbers. We thank you again for the opportunity and hope to meet you soon! Please give us a call at (385) 515-2448 or visit us online at www.TimeForComfort.com
Angie Snow, owner and VP of Western Heating & Air Conditioning
Posted on May 24th, 2019
School is out and kids everywhere are celebrating! If you have kids like I do, you know that every summer is different. Once this summer passes, the next one will be you’re your children a whole year older.
The good news is, you don’t have to spend a fortune to make great memories. Here are some tips for at-home summer fun.
Not every day is sunny in the summer (plus some days are just too hot to go out). Playing card and board games are a great way to bond while developing useful life skills like fairness, analytical thinking, and patience.
Even if you feel guilty about letting your kids watch too much TV, time spent watching a movie together is different. You can laugh together, discuss important lessons, and enjoy the physical closeness of sitting together in front the screen.
You can do crafts any time of the year, but some crafts are best done outside. Let the kids go wild with paint, chalk, glitter, and whatever else you can think of. Cleanup is only a hose-down away.
Speaking of hoses, you don’t have to wait for an epic mess to have fun in the water. As long as there’s no drought, an occasional run (and slide and jump) through the sprinkler turns an unbearably hot day into memorable fun.
Camping in the backyard can be almost as much fun as camping in the forest (without the scary wildlife). If you can’t make it into the woods this summer, bring this outdoor adventure to your home.
Gardening can be a terrible chore or an amazing activity. Even if you don’t have a green thumb, your kids (especially little ones) will love an excuse to play in the dirt. And who knows? Your efforts might yield beautiful flowers or a side dish for summer barbecues.
You don’t have to wait for Halloween to dress the kids in costumes. Have them make their own and let their imaginations run wild. You could even have them put on a show for visiting extended family.
Harness your children’s imagination by having them put on a puppet show. Like the costumes, they can make their own and turn it into a family production for you or visitors.
You can let kids do this on their own or with your help. Turn it into a bonding opportunity that will develop fine motor skills and produce something to make everyone proud.
Regardless of what you choose to do with your kids this summer, the most important thing is to enjoy it. The years go quickly, even if the days seem long. Make them memorable.
At Western Heating & Air Conditioning, your family’s comfort is our number one priority, so please keep us in mind for your cooling needs. Contact us at www.TimeforComfort.com or 801-375-COOL.
Posted on March 29th, 2018
When you are researching a contractor to work on your heating and cooling equipment, we know that you have a choice. That’s why we have chosen to be different, and to offer exceptional value at an affordable price. Besides being named best in the valley for the last three years, here are ten reasons that we hope you will trust us to maintain and care for your heating and cooling equipment.
1 – Exceeding Expectations. We go above and beyond to give our customers the best experience with Western. Our technicians look for extra ways to serve you and your family.
2 – Integrity and Trust. Our company is built on these values. We are always honest and we work hard to do the right thing. We never compromise our integrity.
3 – Happy Customers. Don’t take our word for it – we have over 1,000 online reviews from happy customers. Visit WesternHeatingAir.com to read them!
4 – Monument Savings Club. Our Monument Savings Club members are like family! They receive VIP service, discounted repairs, regular maintenance which extends the life of their system, and our very best pricing. Join the club and save!
5 – Old Fashioned Values. We conduct business by always adhering to our company’s mission and values.
6 – National Best Practices. We belong to national best practice organizations to make sure we continually improve our service for our customers.
7 – Local and National Awards. We have won the Best of Utah Valley for three years straight, along with several national awards, including the Service World Woman of the Year award in 2016.
8 – Exceptional Value, Fair Price. Our pricing is fair and we go above and beyond to provide exceptional value for our customers. We take time to educate customers on their equipment and provide energy saving tips.
9 – Treat You Like Family. Our customers are like family – and family deserves the best!
10 – Available 24 Hours. We are available 24 hours a day to help with your heating and cooling needs. Call us day or night at 801-375-COOL and our friendly office staff will address your needs.
Have you experienced service from Western Heating & Air Conditioning? If you haven’t yet, don’t hesitate!
Schedule a Pre-Season A/C Tune-Up online or call us today!
Posted on November 16th, 2017
Last Chance to Nominate for the Gift of Heat
Our Nominations for 2017 Gift of Heat are coming to a close.
If you know of a homeowner in Utah County who is in need of a new furnace but doesn’t have the means to purchase one, please HELP US give them THE GIFT OF HEAT!
Watch us on Fresh Living share a tip for your furnace + more information about The Gift of Heat.
Our selected nominee will receive a brand new furnace plus installation free! Help us make someone warm and happy this winter :).
Nominations end at midnight on November 17th, 2017.
Posted on June 20th, 2017
We are Celebrating HVAC Tech Day!
On June 22nd, we celebrate HVAC (Heating, Ventilation and Air Conditioning) Tech Day, showing appreciation for those awesome technicians with the special skills to keep our indoor conditions just right. These men and women come in late at night, on weekends and holidays to climb on your roof, into your crawlspace and attic to install and keep your HVAC systems going.
They maintain equipment like furnaces, fans and air-conditioners. They install and maintain ductwork, refrigerant piping, hot water piping, controls, thermostats and combustion venting for our systems to work.
Why should you celebrate HVAC technicians?
– They help keep you warm in winter and cool in summer.
Sometimes we tend to take our comfort for granted as long as everything is working well. But nevertheless, when things go array we always have technicians to help keep our equipment in check.
– They make sure you’re getting the right ventilation
Heating and cooling equipment are not the only systems critical to indoor air quality. HVAC technicians also maintain equipment that gives you the right amount of fresh air to keep your family healthy.
– They keep you safe
When things go wrong with HVAC systems, it’s more than just discomfort. Carbon monoxide leaks, electrical fire, explosion hazards and gas leaks can all put you at risk. Keeping your equipment in top shape is another way HVAC technicians help protect you from disasters.
– They save you energy
When your equipment is new, energy use is low as efficiencies are higher. As your home and HVAC equipment age, you need the right maintenance to minimize power and gas usage. HVAC technicians keep your energy consumption low by maintenance and upgrades to your systems.
– They save you money
When you use less electricity and gas, your bills go down, allowing you to keep more of your hard-earned cash. Not only do HVAC technicians help lower your bills, but their maintenance of your equipment postpones the time before you need to replace it. This saves money in the long run and allows you the opportunity to upgrade after enjoying the full lifespan of your HVAC equipment.
We’re here to serve you!
As we celebrate HVAC Tech Day, we hope you will take time to thank your technician for the hard work and dedication to serving their community. In return, we’d like to thank you for your support and letting us serve you. Give Utah’s Most Wanted Techs from Western Heating & Air Conditioning a call if you need anything done to your HVAC System and we’ll be happy to help.
Visit www.TimeForComfort.com or call 801-921-5250.
Posted on May 22nd, 2017
NOMINATE SOMEONE TO WIN A BRAND NEW AC UNIT
We have teamed up with FM100.3 again to bring comfort to someone special! This time we are giving away a brand new Air Conditioning system to a homeowner in Utah or Salt Lake County whom you feel stands out for something they have done, or something special that sets them apart as a neighbor, friend, etc. If they win, they will be named the “Coolest House on the Block” by FM100.3 and Western Heating and Air. Our techs will come and install a brand new AC unit to help keep them cool all summer long!
To nominate someone by May 31st, 2017 GO HERE
Are you spending too much money on your heating and cooling systems and services? Don’t miss out – Join our Monument Club today for excellent service maintenance and special savings!
Posted on May 17th, 2017
Case Study: A/C Tune-Up
Western Heating & Air Conditioning provides solutions to your HVAC problems. See how we helped this customer cool his home again.
Russell and his family live in Provo and noticed that they couldn’t feel as much cold air coming through their vents and figured it was just a problem with their blower filter being clogged. Like most people, they put the issue aside and forgot about it. Thankfully they are Monument Club Members, so Western gave them a call reminding them that it was time for their routine tune-up at a discounted price.
One of Western’s Most Wanted Technicians, Adam, was sent to visit Russell for a tune-up. Adam first checked the outside A/C unit before going inside to make sure the unit itself was working properly. From the outside, Adam saw that the A/C looked clean and damage free. It wasn’t until he unscrewed the cover to see how dirty and cluttered it was inside the A/C unit.
There were cobwebs, leaves, and dirt everywhere. After a 30 point Precision Tune-Up, Adam found that the A/C was working properly. Like every tune-up Western does, Adam took the time to properly clean and clear out the inside of the A/C unit to prevent it from potential break downs or issues in the future.
Adam spoke with Russell and let him know that his diagnosis of the issue was that the system just needed to be cleaned and serviced. He also mentioned that there was nothing wrong with the A/C unit besides that it was dirty on the inside, which could cause several problems in a few years since his A/C was 10 years old. Adam helped switch the filter in Russell’s vents and had the A/C blowing cold air again. Russell was glad he got a tune-up to rejuvenate his A/C and keep it in great shape and that Adam showed him how to keep his A/C clean so that it’d extend the life of the unit.
1) A/C units have an average 15 year lifetime. Around this time different parts begin to wear and the unit can break down. If your A/C is routinely maintained then you may be able to extend the life for several additional years. That’s why we’ve provided the Monument Club for customers so we can keep track of their A/C for them!
2) A/C units are easy to clean! Adam has said that anyone can simply screw the cover off their unit, check what’s inside, and clean it out. Simply, all you need to do is to remove any debris, hose the outside and inside, and if any of the outside fins are bent, grab a butter knife and straighten them out! There is a lot more to a tune-up than that, but those 3 things are basic things that homeowners can do.
3) Every A/C is different, so be sure to call Western Heating & Air Conditioning today to have a technician come out to give your A/C tune-up to keep it running great. It could save you hundreds, even thousands of dollars down the road to take a few minutes to clean and service your A/C unit.
Call 801-375-COOL or visit our website at timeforcomfort.com!
Posted on May 7th, 2017
The Best of Utah Valley Contest Results Are In!
First off we want to give a big THANK YOU to our loyal followers who voted for us in both The Best of Utah Valley Magazine and The Daily Herald’s Best of Utah Valley contests! It was fun to watch the votes pouring in. We appreciate you all so much!
We got the results back and we are happy to say we placed in the Top Three in both contests for the Best HVAC company!
When we first began almost a decade ago, we weren’t sure exactly how things would turn out. Would we be able to compete with all of the other HVAC companies in Utah County and still keep with our small town, family values? We made a commitment to never place monetary goals over the needs of our customers. We have worked hard to keep our honest reputation, and based on our customer’s feedback, we feel we have been able to hold true to our commitment.
Placing in the top three for Best of Utah Valley means a lot to us and our team. It shows our dedication to honest, hard work and a customer focused mindset has paid off, and that YES we can compete with the big guys! We couldn’t however, do it without all of you. Thank you again for your support and for taking the time out of your busy day to vote for us. Here’s to being number one next year :)!
To show how much we appreciate you, we are offering all our customers a special offer on A/C tune-ups this spring, called our Spring Rejuvenation Tune-Up!
To schedule yours, just call our office at 801-375-COOL or Schedule Online. Happy Spring!
Attention Monument Club Members: One of our Most Wanted Techs will be servicing your A/C unit shortly! Not a Monument Club member? Click here to join and save today!
Looking for more ways to enjoy a Spring Clean home? Click Here Now
Posted on February 22nd, 2017
In 2016, Ryan and I traveled to Las Vegas to the Service World Expo. While there, I was surprised to be named Service World’s Woman of the Year!
Below is the article published in theNEWS, a national publication that goes out to contractors all over the country, announcing the award and sharing how I went from an elementary education major with a Masters in math, to being a Vice President in a heating and cooling company, and loving every minute of it!
Utah Contractor Focuses on Family Friendly Environment, Service
January 23, 2017
Like many women in the HVACR industry, Angie Snow, owner and vice president of Orem, Utah-based Western Heating & Air Conditioning, never aspired for a career in the trades. However, she now owns and operates her own company along with her husband, Ryan Snow.
“HVACR was never my first intention; it was never something I planned on doing when I was younger,” Angie Snow said. “My husband has been doing it for more than 20 years, and he worked his way up through the industry. My education was in elementary education, and I was a school teacher for several years. We had an opportunity to buy a business about nine years ago, and it was something my husband really wanted to do. It was always something he kind of worked toward, and he wanted me to come run the books, since I had a master’s degree in math education. So I said, ‘Let’s do it.’ I kind of went into it to help him and support him with his dream of owning his own HVAC business, but once I got into it and started working on it with him, I realized I really enjoyed the business side of it.”
“HVAC is an interesting industry, and it has become a passion of mine now where I had never envisioned it being a path I would take,” Angie Snow said. “Now, I love it, and I enjoy doing this with my husband. We work really well together as a team, and we worked really hard to get to where we are right now. It’s been really fun.”
Angie Snow was most recently named Woman of the Year at the Inaugural Service World Expo in Las Vegas in October.
“That was really cool; she definitely earned it,” said Ryan Snow. “Being a school teacher, she came into our industry without knowing what to expect. Now, she’s very active in the industry and loves going to trade shows and business meetings. She’s serious about the industry and a great representative for it. She’s been able to recruit other women to come into our organization, which is generally hard to do on the technical side. She definitely deserves it. She’s got some big plans and is always trying to give back to the industry and help others have some success as well.”
FOLLOWING A DREAM
Ryan Snow found the industry by following in his brother’s foot tracks.
“We grew up in a small, rural area in Utah, where the big economic force is coal mining. My brother was caught in a cave-in inside a coal mine and was really fortunate to make it out. Afterwards, he decided he didn’t want to go back, so he got into heating and air conditioning. A couple of years later, he got me into it, as well. The original plan was to go into business together and move back home. Only half of that happened. We didn’t end up going into business together. Instead, all these years later, Angie and I elected to start our own business.”
Ryan Snow said he was torn over the decision of whether or not he should own his own company. “My first job was through a big national HVAC company, and I really enjoyed my time with them. I got a taste of moving up the ranks of a big company, as I became a general manager for them. I gained experience running my own branch out in Fresno, California, and had 30 employees. But, there was a lot of uncertainty. If my boss changed, I was unsure what would happen to my employment. I felt like there was a little more security in starting my own business and seeing what I can bring to the table.”
The Snows moved back to Utah and ended up purchasing Western Heating & Air Conditioning in 2007.
“The previous owner and I had known each other before I moved to California,” Ryan Snow said. “He had turned 60 and was at the point where he needed to start hiring more people to grow the company, and he didn’t want to do that, as he was ready to retire. So, we looked at the business and decided to move back and buy the business from him.
“I love the challenge of it,” he continued. “It’s an evolving industry that’s always fascinated me. I really enjoy working with customers, which I don’t do quite as much now. Now, I look at my employees as my customers and do whatever I can to make them happy and successful — that is what drives me. Our greatest success is our employees’ success.”
The Snows decided to keep the company name, but needed to put a lot of work into revamping it.
“There wasn’t a whole lot the previous owner put into the branding other than the logo,” Angie Snow said. “We worked really hard to build a Western brand with images, values, and different slogans to show who we are. It’s been really neat to watch our brand grow. More and more people recognize us, and I think that has been a big contributing factor to the growth we’ve had over the last few years.”
When the Snows took over the company, there were four employees on payroll. Today, that number has grown to 20, with 15 vehicles in the company’s fleet. Additionally, the company’s 2015 revenue has risen from $2.7 million to about $3.6 million in 2016.
“We’re looking at about a 30 percent growth rate this year,” said Angie Snow. “It’s been awesome. Some of it comes from branding, but a lot of it comes from our culture. We’ve set up a very positive culture and work environment here. We try to take really good care of our employees, so they can take care of our customers. We all just pull our weight and work hard. And, of course — work hard and play hard.”
Western does about 80 percent of its work in the residential market and 20 percent in the commercial market. The company operates in Utah County, south of Salt Lake City, and just started serving Salt Lake County, as well. the goal is to keep expanding and start covering more of Utah, Angie Snow commented.
Angie Snow is a member of Women in HVACR, while Ryan Snow is the president of the Rocky Mountain Gas Association (RMGA). The company is also active in the Utah Valley Chamber of Commerce and other local organizations.
“Involvement in these organizations is huge,” Angie Snow said. “Community has been one of the driving factors along with our culture that has helped us grow. We’ve been partnering with different businesses and charities to really try to give back to the community. Meeting these people through different connections and networking has really been a lot of fun. We find new opportunities and doors have just been opened for us. It’s been a big blessing.
“My favorite thing about being in the industry is all the people I’ve met,” she continued. “The other successful contractors and businesspeople who have helped us — the relationships I have with them are priceless. I learn a lot from them, and I’m looking forward to meeting with them and sharing ideas for years to come.”
The Snows have worked extremely hard to build a strong culture.
Sharee Landers, system advisor for Western, said the company is definitely the most personable place she’s ever worked.
“When I came here five years ago, they were pretty small,” she said. “I built a really good relationship with Ryan and Angie, because we didn’t have many techs. They’ve always been there for me. And watching them interact with employees is amazing. They keep an open-door communication policy, strive to connect with each of us, and help us grow. They keep us interested in working. Everything they put into the company is amazing.”
Landers, previously a school bus driver, became interested in the industry after taking an online refrigeration course and attending a hands-on training session.
“One of the teachers there had been in the industry for a long time and told me there was big a demand for women,” Landers said. “Of course, I was the only woman in there. He just really got me excited because he was like, ‘You just don’t know how many things you can do in this trade.’
And it would be so great to have more women in HVAC. I came back and thought I was just going to go for it. I applied to a few places, and Western was the first place that offered me an interview. I was offered a job and took it right away.
“My favorite thing is helping people —the customer service side of it,” she continued. “I enjoy fixing people’s problems, especially hidden problems like air quality and heating and air that people are not really aware of all the time. I like helping them feel more comfortable and healthy in their homes.”
Landers said she absolutely loves working for Western and the Snows. “They are very open and welcoming. If anybody has opinions, they want to hear them, and they actually will apply them. They’re very good when it comes to listening to their employees, and they take feedback really well. It’s a very healthy environment — there’s not a lot of negative going around like you see in other companies. If there’s an issue, we always keep lines of communication open and try to settle it between all of us. And, personality wise, we all just mesh. We did a personality test last week and everybody is kind of on the same level. We make sure everybody is happy. I think that’s helped a lot, because we have so many people who care deeply about the company. We’re very family-oriented here.”
Like most contractors, Western is having a difficult time recruiting experienced technicians.
“Finding the right type of people who fit into our culture is challenging,” Ryan Snow said. “At our company, we’re very particular about who we bring on. We’re recruiting all the time. RMGA is a good group that has trade schools represented on it, and we’ve developed good relationships with them. They’ll send us referrals for guys just getting started in the industry. Additionally, simply advertising our culture has been a powerful recruiting tool.”
Angie Snow affirms that no matter what challenges arise, it’s important to remain flexible. This flexibility helped Western survive the Great Recession, which hit right after the Snows purchased the company.
“We look at every hurdle as it comes,” she said. “When the recession hit, we thought we were in a really good place. We really didn’t feel the effects until 2011, which is when it hit our company really hard. And when that hurdle came, we had to really sit down and look at every part of our business, from marketing to employees to cost of our services. We had to take a good look at insurance and what we could do. I just feel you really have to be flexible so that no matter what hurdle comes your way, you’re willing to bend, mold, change, and adapt to get through it and move forward. Sometimes, changes are not easy to make, but we did it, pushed through, and we’ve seen more success over the last several years because of it.”
The Snows said their goal is to make Western into the premier heating and air conditioning company in the area.
“Utah County is our first and foremost goal,” Ryan Snow said. “And we’re working toward that. We want to set up small branches throughout the Salt Lake area, which is exciting for us as it gives our employees new opportunities to grow. It will also make it so we can respond to our customers faster.”
Angie Snow said she is excited for the future.
“I feel like we’ve just hit the tip of the iceberg,” she said. “I’m hoping to start making a bigger impact in the community and start making HVAC seem a little more glamourous, because, right now, contractors are sort of looked down upon. I’m hoping we can raise HVAC to a whole new level of expertise and class, because that’s the kind of people we have in our industry. I would love to see this industry raised to a higher level of respect. When people go into a nice steak house and order a steak, they don’t say, ‘What’s the cheapest price you can give me for this steak?’ I would love for people to call us and say, ‘I need a tuneup; give me the best one you have, and I’ll pay whatever for it,’ because that’s how respected our industry could be. I see a vision for that. We can do it.
“I just want to leave a lasting legacy of good, quality service. We want to be recognized as the company that always did the right thing,” Angie Snow added. “I want Western to have a good name, if nothing else, even if we don’t grow throughout all of Utah. I just want to be known as a good, reputable company.”
Publication date: 1/23/2017
Posted on February 22nd, 2017
Saving energy isn’t impossible when you’re going on vacation. You can do this both at the home you’ve left and while on vacation. Western Heating and Cooling offers some tips for saving this resource while you’re away…
The key here is turning things off. This will drastically decrease your energy use (and bills!) while you’re gone. This includes:
- Turning off your heating and cooling system – or setting it to a high temperature – while you’re away. Unless you have pets. These high temps or lack of circulation can be problematic, so you may have to board them during your vacation time.
- Turn off your appliances. This includes your water heater and your refrigerator. They are guzzling electricity, and so if they’re off, they can’t suck up energy.
- Turn off fans, lights, and electronics you have in your home. Again, these are just consuming energy and electricity, so make sure you don’t have them on while you’re away. If you’re not currently using these devices, why have them on?
While on Your Trip
You can also do some solid energy-saving on your vacation. These steps include taking public transportation around the location and/or go places on foot. You save so much energy this way!
Need More Info?
Western Heating and Cooling has these tips and more. Our staff is ready to help you and your home become energy efficient without drastically changing your way of life; contact our team now! 801-375-COOL
Posted on January 17th, 2017
Emily Effect 2016 Donation Results
Beginning in August 2016 Western Heating and Air joined forces with an important cause we felt very strongly about…The Emily Effect. The Emily Effect Foundation was founded when Emily Dyches lost her life due to the effects of postpartum depression. I was very close with Emily, and losing her broke my heart.
I wanted to do something to help spread awareness of postpartum depression, and we decided the best way to do this is through our technicians passing out information to homeowners after a service call. We also created an Emily Effect wrap for one of our vans and we recently just did a brand new Emily Effect truck wrap!
We also created a special Monument Club offer to raise donations in support of this important cause.
We are happy to report on our efforts for August through December 2016. In just 5 short months, we had 180 customers sign up for the Emily Effect Monument Club, and we are happy to report we were able to donate $2,520 dollars to the Emily Effect Foundation!
Not only that, but we’ve heard from hundreds of people in the Utah communities we serve, sharing with us how much they appreciate the increased knowledge and awareness Western Heating and Air is sharing each time we visit a home. We have passed out hundreds of pamphlets and we’ve put over 20,000 miles on our Emily Effect van over the past five months!
We are excited to see what 2017 brings! We believe we are making a difference in the lives of the people we serve, as well as honoring Emily’s memory. We are grateful to all the customers who chose to sign up for the Monument Club in support of the Emily Effect. Thank you!
Can You Spot the Emily Effect Truck?
We are doing something fun this month with our new Emily Effect truck! When you spot our truck around town, now through the end of January, snap a quick picture and share it on Facebook. You can either share it and tag Western Heating and Air (https://www.facebook.com/timeforcomfort/), or you can post it directly onto our Facebook page.
At the end of the month we will choose a winner from the posts and you will receive a FUN surprise!
Use these hashtags in your post to help us spread more awareness #Westernheatingandair, #TheEmilyEffect, #Postpartumdepression.
Posted on December 5th, 2016
Giving the “Gift of Heat” in 2016
Western has been diligently reading all of the 2016 “Gift of Heat” nominations. It was so hard to choose who should win, we decided to double our efforts this year, and give away TWO Lennox home furnaces!
We are excited to announce our first 2016 winner…The Cline Family!
It was an honor for us to meet Jake and his wife Megan. Jake and Megan are the parents of 5 beautiful daughters under the age of 11. Jake is a busy husband and father who is working full-time as well as being a full-time student. Megan is working hard as a stay-at-home mom raising their 5 children and helping Jake through school.
The Clines were nominated twice because of the 18-year-old furnace they have been nursing along for the last 3 or 4 years. During the cold months, Jake or Megan would have to get up throughout the night every two hours to relight the pilot light in the furnace, just to keep their family warm. Not only are they grateful for the“Gift of Heat” but also for the gift of sleep!
We found it remarkable that even with all of his responsibilities, Jake finds time to volunteer in the community by participating in the “501st” which is a nonprofit organization that raises money for children and people in need. He dresses as a Star Wars character and visits children in hospitals and other events to bring them joy and happiness. It was a real treat to see his Star Wars room and collection, and to feel of his love and passion for serving these children.
We are so grateful to have met this beautiful family and thank them for allowing us into their lives. Congratulations!!
We also want to give a huge shout out and thank you to Lennox for supplying the new high-efficient furnace that will save them money on their utility bills and also help them qualify for a Questar rebate.
Our Second Gift of Heat Winner…The Jensen Family!
We had so many nominations of deserving families for our“Gift of Heat” Program, and it was very difficult to choose just one. So we decided to give away our second FREE furnace for 2016 and installed it for the Jensen family in West Jordan!
The Jensens are very humble people who have been caring for their daughter with type one diabetes. A large portion of their income goes towards medical and doctor bills as well as medication for her.
The family was devastated when their furnace and their stove recently went out at the same time. This family has been deeply involved in serving in the community and is very deserving of this special gift.
We would like to extend a special thank you to our friends at Contractors Heating and Cooling Supply for helping us give this family a high efficient Carrier furnace, and for our install team, Chance and Derick for the professional install.
To learn more about our Gift of Heat Program, whether you are someone in need, know someone in need, or a company or organization who would like to get involved by joining with us in this cause, please email GiftofHeat@TimeForComfort.com
Posted on February 24th, 2016
Spring means sunshine, picnics, baseball and fresh air! It also means it’s time for the dreaded but seriously needed spring cleaning! This spring, you don’t want to spend your time cleaning. Don’t worry, we can help!!
When you upgrade to a Premium Air Conditioner this spring, not only will you save money on your summer energy bills, but you also will get a FREE Duct Cleaning with a complimentary germicidal disinfectant, OR a 3 hour professional home cleaning package from Green Clean USA!
With a nice clean home and venting system, you will also want to keep the air in your home clean, and free from those annoying spring allergies. Let us help you take your clean air to the next level by adding an Air Scrubber to your furnace. It will not only clean the air in your home, but create oxidizers that will destroy viruses, odors, and allergens in the air and on surface areas.
We guarantee all of our work with 100% satisfaction! You will feel the difference of clean, healthy and fresh air in your home!
Be sure to mention this post for $50 off an Air Scrubber!
Call one of our friendly receptionists to schedule a FREE estimate today!
Posted on January 11th, 2016
In 2015 Western Heating & Air Conditioning celebrated 20 years in business! A lot has changed in 20 years…
Do you remember Rod and Carol Black? They founded Western Heating & Air Conditioning in 1995. Rod is an honest man and had built a great reputation for Western Heating & Air Conditioning. His wife Carol was meticulous at book-keeping and together they made a great team!
As we were contemplating the purchase of Western Heating and Air Conditioning, we saw first hand the honesty, the integrity, and love that Rod and Carol put into their business and their employees. We knew it was a business we wanted to be a part of. We purchased the company from Rod in 2007. At that time he had 4 technicians and ran the business from his own home. This was one busy man!
After purchasing Western Heating & Air Conditioning, our goal was to continue to provide amazing service, and carry on the legacy that had began with the Blacks. During the last 8 years we have worked hard to help Western grow and build a stronger brand and a stronger team.
In 2015, Western celebrated it’s 20th anniversary! Check out some of the fun changes that have happened:
We now have 23 amazing team members… including installers, service and maintenance technicians, system advisers, as well as highly trained customer service representatives and managers.
You can see how the logo has gone from fading to strong and bold.
Western relocated to a larger space in Orem in 2012 to accommodate our growing team. We were honored to have Miss Orem, and the Mayor present at our ribbon cutting ceremony, as well as other dignitaries, members of the Utah Valley Chamber of Commerce, and of course some of our favorite customers!
Western updated vehicles to show more of our Western Brand. Our old vans were white with our old logo. Our newer vans help generate revenue which support important causes such as breast cancer research, sending love to our troops, and assisting with children’s health and well-being.
You can see on our 20 year seal, that Western Heating has put into place our core values that our team lives by.
With all of these fun changes, Western has also shown a greater desire to improve customer service and customer satisfaction. That’s why some things never change… like the fair pricing, the honesty and integrity of the company, and fact that Western strives to exceed customer expectations by providing a whole new level of comfort!
We feel very blessed to be part of the Utah Valley community, and we are excited to see where the next 20 years takes us!
Posted on December 21st, 2015
During the winter, there is plenty of fun to be had in and around Orem, Utah! From light shows to elves’ workshops, Orem is the place to be this winter. If your heating starts having issues this winter, you know you can call us at Western Heating and Air Conditioning for fast and effective furnace repair service.
Lasting through January 1st, this drive-through Christmas light festival hosts radio station 99.9FM to enhance the holiday experience.
Come see the countless kinds of Christmas trees and check out a plethora of gingerbread houses, wreaths, nativities, and everything that makes Christmas time special. The exhibition ends the 3rd of January.
Variety shows, Christmas plays, and all kinds of music last until New Year’s Eve with a mirrored ball light show at 12:00 midnight.
Savior of the World is a musical production capturing the story of Jesus. Shows run until January 2nd.
The all-encompassing holiday light show has been extended until December 31st! And be sure to stay for the New Year’s Eve party with a live DJ, balloon drop, and more!
Come see the reflective light show on the pond at Salem City. Christmas light show stays lit until January 4th.
Gardner Village shopping center becomes the North Pole until December 31st with elf displays and an elf scavenger hunt!
The Deer Valley Resort hosts an awesome light show on the 30th of December in Park City.
The Salt Lake City’s Hogle Zoo throws its holiday light show until the 31st of December. Lights will be on until 9 o’clock Sunday through Wednesday, and 10 o’clock Thursday through Saturday.
Remember, if the cold is getting to you just give us a call. Western Heating and Air is here to help with any HVAC questions or issues you may have. Stay warm this winter!